Return / Exchange Policy
Just Tires Direct accepts most customer returns within 30 days of delivery of the products according to the Terms and Conditions set forth below.
If you need to exchange or return an item, please contact Customer Service at [email protected] or contact us by phone at 786-406-6838 for a Return Authorization Number.
NOTE: Items without a Return Materials Authorization (RMA) Number will be not accepted for exchange or credit.
Terms And Condition
Before calling for a Return Material Authorization (RMA) Number please note the following terms and conditions:
Special Orders or Customized Items
Special order items or customized items are not returnable.
Freight & Shipping
Orders shipped via FedEx are charged freight both ways on refused shipments.
If the product returned is due to a Just Tires Direct error, Just Tires Direct will assume any return freight costs; otherwise, the customer is responsible for any return freight costs.
Credit for returned items will be issued to the credit card or PayPal account used on the order.
We will credit retail sales prices less all applicable freight charges incurred. A restocking fee of 25% per item will be charged for returned product.
Please follow the return check list below to ensure that no shipping damage will occur on returned product shipments.
If your shipment has arrived damage or incorrect item, please contact customer service department at [email protected] or call 786-406-6838. We will report the damage to the shipper and schedule a reshipment for replacement or exchanged. The merchandise must be completely repackage in the original packing for return. The shipper will inspect and pick up the damage merchandise and return in to justtiresdirect.com.
In order to prevent shipping damage on returned products, please follow the instruction below when returning your product to justtiresdirect.com.
Contact customer service department at [email protected] or call 786-406-6838 for a Return Authorization (RMA)Number and packaging instructions. You might also receive a FedEx Call Tag via email to print and affix to your return items. If is possible, please use the original packaging for the product return. Original package should be completely intact.( If not, ship tires individually. Do not tape or band together.) Please review the additional Tire packaging instruction below. Each tire should be clearly labeled with your return address and justtiresdirect.com’s return address. A copy of the packing slip with Returns Material Authorization (RMA) Number should be taped securely on each tire or box, along with FedEx Call Tag.
Additional Tire Packaging Instructions
- To properly package a tire for shipping, first make sure the tire is inflated to the manufacturer’s recommended pressure.
- Cut the tire’s casing to the appropriate size.
- Place the tire in a sturdy, leak-proof container.
- Seal the container tightly.
- Place the container in a shipping carton.
- Write the shipping company’s name, the tire’s size and the pressure recommended by the manufacturer on the carton.
- Ship the tire to the shipping company.
- Attach clearly addressed shipping labels and/or FedEx Call Tag(s) to each package.
- Obtain a Return Material Number (RMA#) from our customer service department.
- Write the RMA# on outside on EVERY package.
NOTE: Customer is responsible for procuring insurance risk of loss during shipment; FedEx insurance does not cover damage due to improper package tires.
